Mat-Su College Computer Services
Computer Service
Request
Form
Please use this form to request help from a MSC computer service technician. For more information download this PDF.
Information about lab hours, fees, and services offered; help with Blackboard, UA Online, and University email; password resetting, new account setups, smart carts, and telephone support.
Account Action Request Form
Use this form to request help regarding your network account from a MSC computer service technician. This form is ONLY for users who ALREADY have an account.
Blackboard Help
What is my username and password? Where are my courses located in Blackboard? How do I connect to Blackboard? Frequently asked Blackboard questions.
Computer Labs
The computer labs at Mat-Su College offer students access to the technological resources needed for an excellent college experience. Visit this page for lab hours and for contacting the computer labs.
Contact Information
Email addresses and phone numbers for contacting the CTS department.
Domain Logon Account Application
Please use this form to request a MSC domain logon account.
Email Accounts
Information about UAA student, faculty, and staff email accounts; UAA Webmail, Exchange, and mailing lists; and access to the UAA Login ID Lookup.
Password Requirements
Read about the password guidelines implemented on the Mat-Su campus computer network as policies. Passwords which do not meet these guidelines may not be accepted by our systems.
Smart Cart Reservations
The Mat-Su College Computing & Technology Services department coordinates the reservation and setup of Smart Carts. These carts provide students and faculty a mobile technology solution for displaying presentation materials in classrooms.
telephone services
The CTS Department provides all telephone support services for the college. Information on phone and voicemail operation is provided.
Phones – Information on available phone models and operator guides. We currently support the Cisco 7941 and 7961 phone models. PDF updated October 2008.
Voice Mail – Information regarding voicemail setup and operation.
ViewMail – Information regarding ViewMail setup and operation.
Long Distance – Access codes are obtained from the Business Office or CTS.
Phone Support Request – Link to Help Desk system.